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International Animal Rescue Saving animals from suffering around the world

UK and RoW Privacy Policy

International Animal Rescue is committed to protecting your personal data, whether you are a supporter, volunteer, or shopper. Please read this policy carefully to understand how we collect, use and store your personal data. International Animal Rescue is a registered charity in England and Wales (1118277) and it is a charitable company, limited by guarantee, registered in England and Wales (06035040).  The processing of your personal data is carried out by International Animal Rescue registered with the Office of the Information Commissioner. If you have any questions regarding our privacy policy, please contact:

International Animal Rescue
Regency Close
East Sussex
TN22 1DS
Email: [email protected].
Telephone: 01825 767688 (or 0044 1825 767688 if you are outside of the UK)

Notification of change of privacy & cookie policy

We reserve the right to amend this privacy statement at any time. You are advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.


How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact International Animal Rescue regarding our activities, register as a supporter, send or receive information, engage with our social media or make a donation to us, you may specifically and knowingly provide us with your personal information.
In addition, we collect aggregated or anonymous information about the services you use and how you use them, like when you watch a video on YouTube, visit our website or view and interact with our ads and content.
We may also receive information about you from third parties; for example, where you've given them permission to share your information or where we gather information from publicly available sources as discussed below.

What information do we collect?

When you interact with us, we may collect names, addresses, email addresses, telephone numbers and bank account details (if you want to set up a direct debit with us). We do not use cookies to collect this type of information. All online financial transactions will be encrypted using SSL (Secure Sockets Layer).

How do we use your information?

We may use your information in a number of ways and for a number of purposes including:

To provide you with information, products or services that you have requested from us or that we feel may be of interest to you where you have consented to being contacted;

  • To provide you with information about our work or our activities where you have agreed to receive communications from us;
  • To invite you to participate in interactive features on our website;
  • To process donations we may receive from you;
  • To fundraise in accordance with our internal policies and procedures;
  • For administrative purposes (for example, we may contact you regarding an event for which you have registered, to provide information requested from us through Supporter Care or with a query regarding a donation you may have made to us);
  • For internal record keeping relating to any donations, feedback or complaints;
  • To invite you to participate in voluntary surveys or research;
  • To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
  • To analyse and improve the operation of our website;
  • To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
  • To improve the quality and accuracy of the information you have provided such as your contact details by checking against external data lists. This helps us ensure our records are fully up-to-date and to avoid mis-directing communications;
  • To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics;
  • To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours;
  • To assess your personal information for the purposes of credit risk reduction or fraud prevention; and
  • Where it is required or authorised by law.

In particular, we may contact you for marketing purposes by post, email, phone or text message if you have agreed to be contacted in this manner. We may also send you service communications via email or post, for example where you place an order for goods or services on our website.
 You can update or change any of your marketing preferences at any time (including telling us that you don't want us to contact you for marketing purposes) by:

  • Indicating that you do not wish to receive our marketing emails by clicking the 'unsubscribe' link in at the end of our marketing emails;
  • Contacting us by email at [email protected], or by telephone at  01825 767688 (or 00 44 1825 767688 if you are calling from outside the UK), or by writing to us at:

International Animal Rescue
Regency Close
East Sussex
TN22 1DS
If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you.

How will we disclose the information we have collected to outside parties?

International Animal Rescue may provide your information to our service providers. Subject to your communication preferences and our internal policies and procedures, this would include providing your information to third parties that work with us to deliver on our charitable purposes, or provide International Animal Rescue  information and marketing. Where you have agreed to receive email marketing communications from us, we may provide your email address to social media or similar companies in an encrypted format in order to tailor relevant advertising to you on those social media platforms and other websites, as well as identify audiences with interests similar to yours.
We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.
We will never sell your details and will only share your details with third parties (who are not service providers working at our direction) if you ask us to. 
We will not make cold telephone calls to members of the general public; therefore, we will not purchase your data in order to do so.
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect International Animal Rescue, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.

How we protect your personal information?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user's own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
For financial and technical reasons, we may, on occasion, need to use the services of a service provider outside the European Economic Area (EEA).  However, we will require them to process your information in compliance with the European data protection regulations. By submitting your personal information to us, you agree that we may transfer, store or process your data at a location outside the EEA as outlined above. We will take all steps reasonably necessary to ensure that your data is processed securely and in accordance with this privacy policy.

Your credit or debit card information

If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partner (PayPal) as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don't store the details on our website or databases.

Can you gain access to your personal information?

You may request a copy of the personal information relating to you which is kept on file by International Animal Rescue by contacting International Animal Rescue by writing to us at:

International Animal Rescue
Regency Close
East Sussex
TN22 1DS
Or by email: [email protected], or by telephone at  01825 767688 (or 00 44 1825 767688 if you are calling from outside the UK).

How to update my information or change my marketing preferences?

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete,  if you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please get in touch as soon as possible. 
Please email [email protected], or telephone at  01825 767688 (or 00 44 1825 767688 if you are calling from outside the UK).Or write to us at:

International Animal Rescue
Regency Close
East Sussex
TN22 1DS

Children's data

When you register with us, you are stating that you are 18 years of age or over, or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. See Terms and Conditions for more information.


We cannot be held responsible for the privacy of data collected by websites not owned or managed by International Animal Rescue, including those linked through our website.


Emails terms of use

Emails aren't always secure, and they may be intercepted or changed after they've been sent. International Animal Rescue doesn't accept liability if this happens. The contents of emails reflect their author's views and not necessarily those of International Animal Rescue.
Please do not send International Animal Rescue any financial data through email.
The information in emails is confidential, so if you've received one by mistake, please delete it without copying, using, or telling anyone about its contents.

Making a complaint

We welcome feedback as it helps us to develop as a charity, giving us the chance to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it.
If you would like to make a complaint or discuss any questions or problems, please contact us at:

International Animal Rescue
Regency Close
East Sussex
TN22 1DS
Or email: [email protected].
Or telephone: 01825 767688 (or 0044 1825 767688 if you are outside of the UK)

Job and volunteer applicants and current and former employees

If you apply to work at International Animal Rescue, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside International Animal Rescue - for example, if we need a reference or plan to use an external supplier to run background checks - we will make sure we tell you beforehand, unless we are required to disclose this information by law.
When recruiting for a post based in another country, International Animal Rescue will sometimes need to transfer your personal information to that country to progress the recruitment.
If you are unsuccessful in your job application, we will hold your personal information for 6 months after we've finished recruiting the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.
Once you stop working for us, we will keep this file according to our record retention guidelines. 
You can contact us to find out more about this.
If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.