Adoption Pack Queries
If you have a query regarding our adoption packs please read the following to see if any of these answer your queries:
- the adoption pack will have been sent to the gift recipient as specified in the original order (unless you have contacted us to tell us otherwise). If you have ordered a digital pack please log in to your account and view your order details to check the gift recipient email address is correct.
- Please check your junk/spam email folders as some of our customers have found our emails in here. Please ask your gift recipient to check these if they have not received their pack.
- Adoptive parents can view updates on their animal by signing in to their account and finding their animal within the relevant project. Below the animal will be a list of news and diary items that only adoptive parents can view.